Information Collection, Use, and Sharing
Ball/Frost Group, LLC collects information from you when you register on our site or fill out a form, this may include your name and job title, your contact information, including your email address, certain demographic information, and information related to your interest in our firm. We may use such information to personalize your Website experience, to improve our Website and client service, to send you periodic emails, or to administer a survey.
Ball/Frost Group owns the information collected on this Website. We only have access to or collect information that you voluntarily give us via email or other direct contact from you. We may partner with another party to provide specific services. If so, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Otherwise, we will not sell or rent this information to anyone.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- Ask what information we have about you, if any.
- Change/correct any information we have about you.
- Have us delete any information we have about you.
- Express any concern you have about our use of your information.
In order to use certain parts or features of this Website, you may need to be a member. If you would like to be a member please contact Ball/Frost Group. Ball/Frost Group will provide you with a password. Passwords may only be used by the member and may not be provided to third parties. If you lose or forget your password, please contact Ball/Frost Group to be issued a new one.
Ball/Frost Group is committed to ensuring that your information is secure. We take reasonable precautions to protect your information. We take steps to protect information submitted via the website both online and offline.
If we collect sensitive information (such as credit card data), that information will be encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information.
Our website may contain links to other sites. We are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
From time-to-time we may request information from you for surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as zip code, age level). Contact information will be used only for purposes of the survey or for follow up. Survey information may be used for purposes of monitoring or improving the use and satisfaction of this site as well.